Dayou Digital Hub Help Center

Welcome to the Dayou Digital Hub Help Center. Find answers to our most frequently asked questions below.

Shopping

Orders

  • Shopping at Dayou Digital Hub is quick and secure.

    Simply browse our collections, select the products you'd like to purchase, add them to your cart, and complete checkout using our secure payment system.

    Once your payment is confirmed, you'll receive immediate access to your digital purchases.

  • Because our products are digital downloads delivered instantly, orders cannot be modified, exchanged, or canceled once payment has been completed.

    We encourage customers to review their cart carefully before finalizing their purchase.

  • We accept variety of secure payment methods supported through our checkout system, including major credit and debit cards as well as other trusted payment options available in your region.

Downloads

  • Immediately after your purchase is completed, you'll receive an email containing your download links. Your products can also be accessed through your order confirmation page, allowing you to download them at your convenience.

  • Please check your Spam, Junk, or Promotions folder, as automated emails may occasionally be filtered. If you still cannot locate your download link, contact our support team and we'll gladly assist you.

  • Yes. Your purchased files remain available for download, allowing you to access them whenever needed.

    We also recommend saving a backup copy on your personal device or cloud storage for future use.

Refund Policy

  • Due to the digital nature of our products, all purchases are considered final. Once files have been delivered, they cannot be returned or revoked. This policy helps protect the integrity of our digital products.

  • Customer satisfaction is important to us. If you experience any problems downloading or accessing your files, please contact our support team. We'll work promptly to resolve any technical issues.

  • If you've accidentally purchased the incorrect item, please contact us immediately before downloading the files. While refunds cannot be guaranteed, we'll review each situation individually and do our best to assist you.

Digital Products

Commercial License

  • Many of our PNG bundles and design resources include commercial-use permissions for creating finished physical products for resale. Please review the license details provided within each individual product listing.

  • No. The original digital files may not be copied, shared, resold, distributed, or uploaded to any marketplace, website, or file-sharing platform.

  • Each product listing clearly states the license terms and permitted uses. If you have any questions regarding commercial usage, please contact us before using the files commercially.

PNG Usage

  • Our PNG files are provided in high-resolution format with transparent backgrounds, making them ideal for professional printing and digital creative projects.

  • Our designs are perfect for:

    • T-shirts

    • Mugs

    • Tote bags

    • Tumblers

    • Stickers

    • Greeting cards

    • Wall art

    • Pillows

    • sublimation products

    • Print-on-demand products

  • Yes. PNG files are compatible with most popular design and printing software, including Canva, Photoshop, Cricut Design Space, Silhouette Studio, Procreate, and many other creative applications.

Planner Questions

  • Yes. Most of our planners are designed for both digital and printable use, allowing you to choose the format that best fits your planning style.

  • Our planners work seamlessly on iPads, Android tablets, and computers using PDF annotation apps such as Goodnotes, Notability, Noteshelf, Xodo, and similar applications.

  • Yes. Digital planners can be reused indefinitely by making copies or resetting your pages, making them a long-term organizational solution.

Learning & Account

Courses

  • After your purchase has been successfully completed, you'll receive an email with instructions on how to access your course materials and begin learning immediately.

  • Yes, unless otherwise specified on the product page, all courses include lifetime access, allowing you to learn at your own pace and revisit the material whenever you need.

  • Whenever applicable, course improvements and content updates will be made available to enrolled students at no additional cost.

Membership

  • Members enjoy exclusive access to product launches, premium digital resources, special discounts, educational content, AI business tips, and early access to selected collections.

  • Yes. Memberships may be canceled at any time according to the terms outlined during registration. You'll continue to enjoy access through the end of your current billing period.

  • Yes. We continually expand our library with new planners, templates, PNG collections, business resources, and educational content to provide ongoing value to our members.

Account

  • No. Guests may complete purchases without creating an account. However, creating an account can make it easier to manage future orders and access your purchase history.

  • If you've forgotten your password, simply select the Forgot Password option on the login page. You'll receive instructions via email to securely create a new password.

  • Once logged into your account, you can update your personal information, email address, and account preferences through your account dashboard at any time.